Posts Tagged ‘reliability’

Consumer Reports says infotainment systems ‘growing first-year reliability plague’

Published by Mazda Blogs on October 27th, 2014

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Auto Sales

2014 Consumer Reports Auto Reliability SurveyThe Consumer Reports Annual Auto Reliability Survey (right) is out, and the top two spots look much the same as last year’s list with Lexus and Toyota in first and second place, respectively. However, there are some major shakeups for 2014, with Acura plunging eight spots from third in 2013 to 11th this year, and Mazda replaces it on the lowest step of the podium. Honda and Audi round out the top five. This year’s list includes six Japanese brands in the top 10, two Europeans, one America and one Korean.

Acura isn’t the only one taking a tumble, though. Infiniti is the biggest loser this year by dropping 14 spots to 20th place. Other big losses come from Mercedes-Benz with an 11-place fall to 24th, and GMC, which declines 10 positions to 19th.

Perhaps unsurprisingly, it’s not traditional mechanical bugs hauling down these automaker’s reliability scores. Instead, pesky problems with infotainment systems are taking a series toll on the rankings. According to Consumer Reports, complaints about “in-car electronics” were the most grumbled about element in new cars. Problem areas included things like unresponsive touchscreens, issues pairing phones and multi-use controllers that refused to work right.

The biggest offender was Infiniti’s InTouch infotainment system on its new Q50, with over 20 percent of owners reporting problems. The QX60 SUV also was dinged on its reliability. Hence, the Japanese brand dropped 14 places in just a year.

Ford has reason to celebrate, though. Lincoln deserves a gold star for the best improvement by moving up 12 spots to take 15th place. Also, improvements to MyFord Touch helped the Blue Oval to jump three places to 23rd position. According to CR, the Explorer had just a 3-percent complaint rate for its infotainment system, versus a peak of 28 percent for the model in years past.

The data in the table above (click to expand) is based on responses to surveys from CR subscribers. The institute claims that 2014 was its largest one yet, with info gathered for over 1.1 million vehicles. Scroll down to read the full press release about the results.

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Consumer Reports says infotainment systems ‘growing first-year reliability plague’ originally appeared on Autoblog on Mon, 27 Oct 2014 16:02:00 EST. Please see our terms for use of feeds.

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Japan dominates Consumer Reports Annual Auto Reliability Rankings, US and Europe gaining

Published by Mazda Blogs on October 28th, 2013

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Toyota Crisis Mounts as U.S. Steps Up Pressure to Fix Vehicles

Consumer Reports has released its annual Auto Reliability Rankings, and surprise of surprises, Japan is dominant. Among brands in 2014, Lexus, Toyota and Acura make up the top three marques, while Mazda, Infiniti, Honda and Subaru sit fifth, sixth, eighth, and tenth, respectively. For those keeping track at home, Japan’s dominance wasn’t complete, though.

Audi’s 2014 models helped the German brand jump from eighth to fourth, while Volvo saw a massive, 13-spot improvement, to seventh overall. Even GMC got in on the action, jumping three places, to ninth.

Outside of the top 10, America, Europe and Japan saw more mixed results. Scion took the biggest tumble of any brand, falling ten positions to number 11, while Subaru, though still in the top ten, dropped five spots (coincidentally, CR had nothing good to say about Subaru and Toyota’s joint venture, calling the BRZ and Scion FR-S each brand’s least reliable vehicle). Nissan fell nine places to number 22 overall. BMW and Mercedes-Benz each climbed one place, to fifteenth and thirteenth, respectively.

The big earners, though, besides Volvo, included Buick, which jumped nine places to number 12. Chrysler and Ram both saw improvements, turning in at 18 and 19 respectively, although Jeep dropped four spots and Dodge stayed level at number 24. After a big fall in last year’s rankings, Ford made a mild improvement, but was still dinged by CR over infotainment issues relating to MyFord Touch. Only Lincoln and Mini scored worse than the Blue Oval.

While the American and European brands have gained ground in terms of individual marques, Japan still has a firm grasp on individual vehicle categories. Of the 18 vehicle categories, ranging from subcompacts to sports cars to full-size pickups, Japanese models led 14 categories, including the midsize car and midsize SUV rankings. Europe captured the remaining four categories, while US cars and trucks were relegated to silver medals, at best.

Take a look below for a full press release on the 2014 rankings from Consumer Reports, and be sure to pick up CR’s December 2013 issue for the full story on the annual Auto Reliability Rankings.

Continue reading Japan dominates Consumer Reports Annual Auto Reliability Rankings, US and Europe gaining

Japan dominates Consumer Reports Annual Auto Reliability Rankings, US and Europe gaining originally appeared on Autoblog on Mon, 28 Oct 2013 14:28:00 EST. Please see our terms for use of feeds.

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